Frequently asked questions

No. You can check out as a guest. We email you a secure link to view your order. Creating an account lets you track all orders, save addresses and reorder in one click.

When your order ships we email the carrier and tracking number. If you have an account, you can also see the latest status under Account → Orders.

If your order has not been paid and is still pending or confirmed, you can cancel it from Account → Orders. Once it is being prepared, please contact us and we will do our best to help.

The available methods are shown at checkout and depend on your country and delivery method. They can include card payment, bank transfer and cash on delivery.

Yes. Card payments are completed on our payment provider’s secure page. Your card number and security code are never sent to or stored on our servers.

You can choose a display currency at the top of the page. Card payments are charged in the currency shown at checkout.

Enter your address at checkout to see the delivery methods and costs available for your country.

Delivery costs depend on your country, the delivery method and sometimes the weight or value of your order. The exact cost is shown at checkout before you pay.

Please read our return and refund policy, then contact us with your order number and we will guide you through the next steps.

Use the “Forgot password” link on the sign-in page. We will email you a link to set a new password. The link expires after 60 minutes.

Go to Account → Account security. You can download a copy of your data or permanently delete your account there.

Enter the code in your cart and select Apply. If the code has conditions, such as a minimum order value, we will tell you what is needed.